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Note: Showing the 5 most recent Google reviews out of 153 we track in total. Recent reviews may not be representative of overall sentiment.
I have been a client for many years and certainly can recommend your boarding services 100 %. However, due to my work schedule I am only able to bring my cats in on a Saturday after 10. I tried to schedule months out with no success. I was told that, “We have a very strict booking policy on Saturdays….. can’t give you an appointment after 10 as I must fill the early slots first or I will have a very grumpy doctor on my hands if he has to wait an hour between appointments.” Well now you have a very grumpy client who will seek services elsewhere. I asked about the value of good customer service and was told, “well unfortunately we can’t please everyone.” I am highly dissatisfied (which obviously does not concern you one bit).
Great, caring people.
DO NOT take your animal here! We took our cat for a sudden 8 pound weight loss and not eating. They did blood work and said everything was fine. No follow up needed. No other tests were done to figure out these symptoms. We trusted our gut and went for a second opinion elsewhere and our cat has a high likelihood of lymphoma. This was missed by this vet because they solely based everything on labs and did not do further testing! Take caution if you go here, but I would highly recommend changing vets! I would give a zero if I could!
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