Veterinary Care Group - Westbury | Vets in Westbury, New York

Veterinary Care Group - Westbury is a veterinary clinic in Westbury, New York, located at 319 Union Ave. Its Google listing shows a 4.8/5 rating from 147 reviews. The clinic’s hours, emergency availability, and full animal list are not listed, though recent reviews mention care for cats.

Services

•General veterinary appointments are described in reviews.
•Cat care is specifically mentioned in recent reviews.
•One review mentions instruction on how to give medication to a cat.
•One review mentions feeding advice and a detailed health plan for a cat.
•One review mentions a pre-visit survey sent by text and straightforward appointment rescheduling.
•Emergency or out-of-hours services are not listed.

Pricing

No published pricing information is available for this clinic.

People

Dr. Colon is the only veterinarian named in recent reviews. Reviewers describe her as skilled, thorough, and clear in explaining treatment and home care.

Reviews

On Google, the clinic has a 4.8/5 rating from 147 reviews. Recent positive comments mention friendly and attentive staff, patience with pets, clear explanations, flexibility around rescheduling, and practical help with medication and feeding for a cat. A recent negative review describes difficulty getting callbacks, challenges booking appointments, delays with medical records, and concerns about front-desk communication.

Reviews for Veterinary Care Group - Westbury

Note: Showing the 5 most recent Google reviews out of 147 we track in total. Recent reviews may not be representative of overall sentiment.

Evelyn Henriquez

2 weeks ago

Love how friendly and attentive the staff are. Especially with their patience with pets.

Nina Morgan

6 months ago

Ronald Roberson (Jermaine)

7 months ago

I don't even know where to begin! First of all Dr. Colon and her staff are very friendly, informative, accommodating, and THOROUGH! I actually missed my first appointment for my cat. I was able to reschedule no problem. Once scheduled, I was sent a brief survey to fill out for my pet via a text link. I was late to my appointment due to traffic. The staff waited for me. Dr. Colon showed me techniques on how to administrator medication to my cat. Offered advice on feeding. Explained everything to me clearly! As well as, gave me a detailed plan on how to keep my cats overall health, optimal! They really made me feel like they cared wholeheartedly! They even fixed my broken carrying case for my cat, just because! I was even given a discount for being a first responder! Moreover, my cat is doing great! They are hands down, the best! 💯

Michael G.

8 months ago

While Dr. Colon is highly skilled, the veterinary staff could benefit from additional customer service training. Their automated system often requires callers to leave messages that are frequently not returned. When reaching a staff member directly, securing an appointment can be challenging, despite the lobby and parking lot consistently being empty. These inconsistencies are quite perplexing. Pictures below have been taken on two different occasions one at 11 AM and one at 3:30 PM. Remember, they were very busy this day and didn’t have any appointments. Lmao! Additionally, obtaining medical records for insurance purposes at this location typically involves multiple phone calls, which sometimes exceeds the timeframe allowed by the pet insurance provider for submission. When you tell the staff that you’re no longer coming to their office because of all the shenanigans they pull, be sure to get two emails and a FedEx package in the mail telling you that you’re discharged as if they’re attempting to exercise authority which truly gave me and my friends, a laugh. They like to use the passive aggressive bully technique! Very unprofessional! Based on these staffing and communication issues, I would not recommend this veterinary clinic. Way too many veterinarians in the area that are willing to accommodate patients and allow patients who are frustrated to speak up

Dominique Lynch

8 months ago

Veterinary Care Group - Westbury