Erie Canal Animal Hospital

Erie Canal Animal Hospital is an independent veterinary clinic in Spencerport, New York that treats dogs and cats. The clinic offers scheduled appointments along with emergency and urgent care during open hours, and it refers after-hours cases to regional emergency or urgent care facilities. It is certified in Fear Free veterinary practices and is open Monday through Saturday, with Sunday closed.

Services

•Care for dogs and cats
•Routine appointments
•Emergency and urgent care during clinic hours
•Dental care
•Surgery
•Laboratory testing
•Radiology (X-rays)
•Laser therapy
•Pain management
•Microchipping
•Nutritional counseling
•Parasite prevention and control
•Puppy and kitten care
•Senior care
•Euthanasia services

Pricing

No published pricing information is available for this clinic.

People

Dr. Heidi Wendel, DVM, MPH, is listed as practice owner. Jamie, LVT, is listed as practice manager. Dr. Dean Snyder, DVM, PE, is listed as co-founder (in memoriam).

Reviews

Erie Canal Animal Hospital has a 4.6/5 rating on Google from 300 reviews. Recent written feedback includes positive comments about friendly staff, help with medical issues, and compassionate support during euthanasia. Recent negative comments mention difficulties handling an anxious cat that needed sedation, privacy concerns, and feeling that concerns were not taken seriously.

Reviews for Erie Canal Animal Hospital

Note: Showing the 5 most recent Google reviews out of 300 we track in total. Recent reviews may not be representative of overall sentiment.

Bev Deuel

6 days ago

BettyBlu just loves coming there. The staff is wonderful and they have helped with her stomach issues. I would highly recommend

Genesis King

3 weeks ago

i called on friday to see if they had any availability to see my cat before monday. i explained that he was sedated the weekend before for a hemotoma drain. i also explained that the hemotoma reformed & that my cat is very anxious outside the house & requires sedation. the receptionist checked with management & got approval to see my cat saturday @10:30. i arrive to my appointment 15 minutes early. the assistant brings us back on time. she tells me that she read the report from the emergency vet & saw that they needed to sedate him. we recap the emergency apt. she tells then me that i need to take him out of the cage to weigh him. she refuses to look at or interact with my cat at all. he doesn’t come out because he’s afraid & in pain. she then proceeds to go talk to the doctor & tell her that it’s going to be too much work & that my cat is uncooperative. i can hear them talking behind the door about how they “don’t want to deal with this today” & how they want to go home early. they then come back in & inform me that we’re 1/2 way though the appointment & “don’t have time to sedate him & don’t feel like getting bit today”. the doctor says this at 10:36. i noted the time because we literally just got into the room. you are open until 12. i’m sorry? are you not literally a veterinarian? you’re literal job is to help sick animals. even when they’re afraid or when you want to go home early. they then tell me the only way they’ll touch him is if he has gabapentin & even then if he doesn’t come out of the cage they’re not sure. do you guys only help dogs? like is this a cat problem?? i have never experienced such disinterest & lack of care. they wasted my time & made my cat have to sit though an anxious car ride crying 30 minutes both ways. all because they want to go home early. this place sucks. do better by your patients. don’t work on the weekend if you don’t want to be there.

Rachel Mountain

I wanted to recognize and thank the staff for their wonderful support and compassion. A few weeks ago, my husband and I had to make the tough decision to put our elderly lab, Izzy, down and the genuine kindness everyone showed us was very comforting during a time of heartbreak. Izzy was me and my husband’s first “baby” together and saying goodbye felt sudden, even though she lived 14 wonderful years. Everyone assured us that we were making the “right” decision and the dr and techs even provided Izzy with an ice cream sundae for a last hurrah. I don’t think we will ever stop missing her but we will always be comforted by the fact that she was surrounded by love and kindness in her final moments. Thank you to everyone who helped us and thank you for the very kind card.

Vanissa

1 month ago

Make sure you are careful where you take your animals to. Erie Canal Animal Hospital in spencerport, specially “Jamie” the manager there will release your information to strangers who ended up at my house after they was given my personal information. My phone number was also released to multiple people so I was harassed by people I didn’t know. As soon as Erie Canal found out, I was reporting to the police they denied any information was given out Also, when I called to speak to Jamie about getting Tyson’s records, she told me this can be dealt with between us, “family or outside people don’t need to be involved in regards to other things that happened during her care.

Josh Hinz

I'd advise anyone who looks to their furry friend as an extension of their family to stay away. When incompetence and arrogance compete during a visit with your vet, it's time to move on. If you have concerns going in, they won't listen. If you make requests at the health and safety for your animal ahead of time, forget it. Imagine becoming a vet and not understanding the animals you treat. If only Zero stars was an option.