We have been very happy having MHPH take care of our two cats the past four years. MHPH helped us help our cats, both rescues, adjust to living in our home. In addition, when the vet says our cats need medical attention, I am confident that they do. The vets and the techs are kind and calming.
The Vets at Murry Hill Pet Hospital are uncommonly Good. The Boss diagnosed my Yorkie who had an outer tennis ball size mass as being able to be removed. This was true despite my fear he removed it and she is better for it. The whole process was so warm helpful. This was few years back
Fast forward to now my Shitzu Bichon is ill and Dr. M is very knowledgeable, and compassionate. I am very thankful to the entire staff including Receptionists and Nursing staff, Thank You.,.
I'm very disappointed about my recent experience here. I noticed my dog has dried black blood on both of his carpal pads (my dog's carpal pad color is pink), and there's a callus-like thing, so I took him for a visit. It was a rainy day, so it was not easy to get to the vet, and we waited 20 mins, then were received by Dr. Max, who is very friendly and nice, but he only took one look at my dog's pads, probably because it was not the cleanest due to the rain, and he said it was due to hyperpigmentation and hyperkeratosis. I believed what I saw was dried blood which turned black, so I confirmed with him several times, and he said nothing to worry about.
The next day, I walked my dog in the park, and we played catch ball. When I returned, I noticed the callus-like thing peeled off so as the black dried blood and my dog's pads are pink again, so apparently it was not hyperpigmentation, and there's fresh blood right there. I trust what doctor said that it's no big deal, but maybe if he paid more attention when we visited, he probably can tell it's blood instead of hyperpigmentation.
I called again, hoping to get some answers about what to notice since there's blood, but I got a message from the doctor saying it's hyperpigmentation again. I know what I see, and at this point, I really feel they're not paying attention. I explained the situation again, and the staff said they will leave a message for the doctor, and I never got a call back after this.
If I'm being honest, I'm upset. I felt the money is wasted, and I cannot trust the doctor's assessment. I understand this is probably nothing, maybe a scratch from running, but if I took my dog to the vet, it means it concerned me, and the doctor should really exam him better.
Edit (Feb 11 2026): the second day I left this review, I received a call from Dr. Max, he was very polite, very friendly. I told him the blood on my dog's stopper pad can be a result of our fetch game, he suggested we don't play fetch. I was shocked, this is not a solution! I asked him if this was because I trimmed my dog's paw fur too short, he said maybe.
Ury Perez from the hospital practice department left the message below this review saying that I missed his call on Jan 29 2026, I called him back the next day and he was busy on the line and then we never spoke. So this is never resolved.
