Narrowsburg Veterinary

Narrowsburg Veterinary is an independent veterinary clinic in Narrowsburg, New York. It treats dogs, cats, and exotic pets, including birds and small mammals. Visits are by appointment rather than walk-in, and the clinic is open Tuesday through Saturday.

Services

•Routine checkups and preventive care for cats and dogs
•Vaccinations
•30-minute scheduled appointments
•Laboratory testing, including histopathology, cytology, and blood testing
•Dental care, including cleanings and treatment for periodontal disease
•Diagnostic imaging, including X-rays and ultrasound
•Surgical procedures
•Exotic pet care
•Avian care
•Care for pocket pets and small mammals, including rabbits, guinea pigs, and gerbils
•Non-life-threatening urgent care during business hours
•Drop-off appointments as an option if a client is late

Pricing

No published pricing information is available for this clinic.

People

Named veterinarians include Dr. Neil Hess and Dr. Joan Gramazio Kula, DVM.

Reviews

Narrowsburg Veterinary has a 4.9/5 rating on Google from 64 reviews. Recent written feedback often mentions a friendly team, thorough veterinary care, clear explanations during visits, a very clean clinic, and pets seeming comfortable during appointments. One recent review described the medical care as good and noted considerate follow-up support from a doctor, but also raised concerns about unclear at-home instructions, limited follow-up guidance, and slower communication over a weekend.

Reviews for Narrowsburg Veterinary

Note: Showing the 5 most recent Google reviews out of 64 we track in total. Recent reviews may not be representative of overall sentiment.

Wade Barrett

2 weeks ago

Narrowsburg Veterinary is AMAZING. The care is top tier, & everyone working there is knowledgeable, helpful, & kind. The building is beautiful, immaculately clean, & parking is easy and plentiful. If you’re looking for a great vet for your beloved pet, look no further. This is the place!

Shelby Wilson

Incredible team. Everyone working here is so nice. Veterinarian is super thorough. Highly recommend if you are in the Narrowsburg or Beach Lake region.

Nicole Gray

3 weeks ago

Dr. Hess and staff were amazing! Everyone was so friendly and my two dogs seemed to be the most comfortable they’ve ever been at a vet visit. Dr. Hess heard my concerns and explained everything clearly for both chronic care and acute conditions.

Juliet Dunn

1 month ago

The medical care for my cat was good, and I want to acknowledge that one of the doctors (the owner) was especially helpful and considerate. He offered a follow-up visit free of charge when I called the next day, and I truly appreciated that. I chose not to bring my cat back at that time because I did not want to cause her additional stress. He also provided an appetite stimulant at no cost, which I appreciated. However, the communication, follow-up guidance, and overall client support were not at the level they should be. While the diagnosis and general expectations were explained verbally, the guidance stopped there. I was told my cat might “act weird,” but I was not given clear, step-by-step instructions on what to actually do at home—no written discharge instructions, no simple breakdown of what is normal versus concerning, and no clear expectations for eating, behavior, or recovery. Not everyone has a medical background, and not everyone understands medical language. Important information needs to be explained in plain, practical terms so pet owners can confidently care for their animals at home. I was sent home with prescription food, but there was no realistic discussion about the fact that many cats will refuse it, even with an appetite stimulant. There was also no warning about how difficult it can be to administer medication like an appetite stimulant at home. Even though the medication was kindly provided at no cost, there were no clear instructions or preparation given on how challenging it can be to give it properly. Because of this lack of guidance, I found myself having to figure things out on my own, even relying on outside resources just to understand how to care for my cat properly. When you are already worried about your pet and under financial stress, this lack of clear direction adds unnecessary pressure. When I called again over the weekend in a state of concern, I did not receive a response until Tuesday. I understand clinics can be busy and there may have been scheduling factors, but timely communication is especially important when a pet owner is trying to manage a medical situation at home. During the follow-up conversation, the same doctor who had been helpful and accommodating also suggested additional procedures, such as further diagnostic testing. While these may have been medically appropriate, they were presented without enough explanation for a non-medical person to confidently understand or prioritize—especially when cost is already a concern. That made the situation feel more overwhelming rather than supported. In a small-town setting, I expected a more personal and guided experience. Instead, parts of the process felt more like a corporate system—efficient, but lacking clear communication, preparation, and individualized support. Good veterinary care is not just about diagnosis and treatment—it is also about making sure the pet owner clearly understands what to do next. No one should have to “figure it out” after leaving a veterinary visit. I do appreciate the care provided, the consideration given to my financial situation, and the gestures made to help. However, clearer communication, written step-by-step instructions, better preparation for at-home care, and more timely follow-up would make a significant difference and greatly reduce stress for pet owners.