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Note: Showing the 5 most recent Google reviews out of 77 we track in total. Recent reviews may not be representative of overall sentiment.
I would give them 0 stars if I could. I understand having a staffing issue however how they handled a situation was so unprofessional. I called over a month and a half ago seeing if they take new patients, they said they did. So in my head after we took care of everything I assumed my pets were now able to be taken care of here. My mistake. I called this morning to book an appointment for my dog and they tell me they aren’t taking any appointments to new clients. We aren’t new clients, we’ve been put in the system. On top of all that I was supposed to have an appointment this upcoming Monday for my cat and they tell me it’s scheduled for Thursday. I never would have booked a Thursday appointment as I work Thursdays. Hence that situation I’m now trying to find a new vet because I will never take my animals here.
Very nice and helpful
I called 5 separate vet hospitals to get our new kitten her free first visit the SPCA and vets provide. Marcellus was the only one who could/would take her, the woman who answered was extremely helpful and her first exam is scheduled!
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2527 Cherry Valley Turnpike, Marcellus, NY 13108, USA
