Island Exotic Veterinary Care

Island Exotic Veterinary Care is an independent exotics veterinary clinic in Huntington Station, New York. The practice sees pet birds, rabbits, ferrets, guinea pigs, chinchillas, hedgehogs, and sugar gliders; poultry pets are listed but are not currently being seen because of an avian influenza notice. It offers routine care, urgent visits, and emergency appointments during normal office hours, along with surgery and diagnostic testing.

Services

•Wellness exams
•Behavior consultations
•Diet and nutrition consultations
•Housing and enrichment consultations
•Urgent care visits
•Emergency visits during normal office hours on a first-come, first-served basis
•Surgery and spay/neuter procedures
•Digital X-rays
•Ultrasound
•Lab testing, including blood analysis with 30-minute results
•Fecal testing
•Ferret distemper vaccinations
•Care for pet birds, rabbits, ferrets, guinea pigs, chinchillas, hedgehogs, and sugar gliders
•After-hours emergencies are referred to 24-hour facilities in Islip, Plainview, Riverhead, and New York City

Pricing

No published pricing information is available for this clinic.

People

Dr. Meredith Davis, DVM, MS, is the owner and operator. The team also includes founder and consultant Dr. Heidi Hoefer, Kelly as lead licensed veterinary technician and surgical coordinator, and Shana as lead customer service representative.

Reviews

On Google, the clinic has a 4.6/5 rating from 319 reviews. Recent written comments praise knowledgeable and compassionate veterinarians, a clean and professional environment, and clear explanations during visits; one reviewer specifically highlighted Dr. Davis and the team’s chinchilla knowledge. Recent criticism includes concerns about front-desk communication and professionalism, and one detailed negative review described dissatisfaction with bird emergency follow-up care.

Reviews for Island Exotic Veterinary Care

Note: Showing the 5 most recent Google reviews out of 319 we track in total. Recent reviews may not be representative of overall sentiment.

Jeff A De La Cruz

1 week ago

Queensqueen80 “QueenofQueens80” Queensqueen80

1 month ago

Friendly and knowledgeable staff. Clean and professional. Would recommend.

Steve Z

PLEASE BRING YOUR BIRD ELSEWHERE. I brought in my cockatiel Luna in as an emergency visit 2 days ago. She was weak, not eating, and spitting up water. Island Exotics determined she had a respiratory infection. They drained the mucous, gave her an antibiotic injection, Vitamin A and gave her fluids and food. Smiling, (and $500 later) they sent her home with pro-biotics and a positive outlook. Fast-forward 24 hours and Luna is doing worse- on the floor of her cage, very weak. I call the Island Exotics immediately describing her condition but THEY REFUSED TO SEE HER! They told me to find an emergency vet elsewhere. I explained that they already know her and her condition but they didn't care. They absolutely refused and wouldn't even advise me to what was happening. No sympathy at all. Luna died a few hours ago. Despite her perking up last night a bit and eating, she woke up barely alive. Please don't let this happen to your feathered friend. I will never EVER go back there again. Shame on me. My first red flag was 6 months ago when I brought in my new African Grey (in my ownership less than 24 hours) because he was panting like a puppy, wheezing and bobbing his head. After sending IE a video, they said to bring him in immediately. Once I arrived they did blood work and examined him. They determined he was perfectly healthy and said they had no idea why he was behaving that way. $350 later and confused as hell, I posted my video of him on a FB Parrot Social Group. IMMEDIATELY hundreds of people (Not exaggerating) commented and laughingly told me he was in heat, this is typical hormonal mating behavior, and he had "The Hots" for me. (I didn't recognize this behavior as I had owned the bird for only a day and he is my first African Grey.) The FB group was incredulous that a Vet didn't recognize this common behavior and strongly recommended I see somebody else in the future. For those of you wondering why on earth I went there a second time, they were recommended by the Long Island Parrot Society. In my opinion, I attributed their previous incompetence to not having their bird specialist in on the day I brought in my African Grey parrot. I was desperate for emergency help for Luna and I called them first. Shame on me for giving them a second shot. I made a horrible decision and now have to live with it.

J V

The veterinarians at this practice are exceptional. They are compassionate, attentive, and highly knowledgeable, which is why I continue to trust them with my pet’s care. However, my four star rating reflects concerns with the front desk experience. The receptionist (Shana) comes across as abrasive and does not appear to take pride in her role. Her communication style is often unprofessional, as she frequently calls out loudly to the back to announce arriving appointments. During one visit, I observed her training a new receptionist and instructing them not to do this, while justifying her own behavior by saying she has been there a long time and therefore can. This does not reflect strong leadership or professionalism. Additionally, there have been multiple instances where she appears to be occupied with personal matters on her phone while clients are waiting at the front desk for assistance. This creates an unwelcoming environment and detracts from the otherwise excellent standard of care provided by the veterinary team

bokelmann

2 months ago

Dr Davis and the vet techs are so knowledgeable about chinchillas!!! The prices are reasonable, and they talk you through everything. I came a mess from a different vet after being quoted for 3700 for treatment for my chinchilla, and Dr Davis conducted a thorough oral exam and made me feel much better about the entire ordeal. Will be coming back here for my chinchillas!