Banfield Pet Hospital

Banfield Pet Hospital in Clifton Park treats dogs and cats. Listed services include preventive care, wellness exams, diagnostics, dental care, and surgery. The clinic does not advertise in-house emergency care and directs urgent cases to an emergency veterinarian.

Services

•Care for dogs and cats
•Preventive and wellness care
•Comprehensive wellness exams
•Dog and cat vaccinations
•Flea, tick, and heartworm prevention
•Microchipping
•In-house lab testing and blood panels
•Digital imaging, including X-rays and dental X-rays
•Pet dental care
•Professional dental cleaning
•Dental surgery, including tooth extractions
•Spay and neuter surgery
•Soft tissue surgery
•Orthopedic surgery
•Mass removal surgery

Pricing

No published pricing information is available for this clinic.

People

Recent reviews mention Sue at the front desk, Dr. Legland, Dr. Estrada, manager Paige, and Dawn from the Saratoga Banfield. The Banfield organization also lists Jeff Ellison, Alea Harrison, David Sturrus, Andrea Sinnott, Nona Scheumack, and Morgan Taylor-Rakocevic in leadership roles.

Reviews

On Google, this location has a 4.2/5 rating from 162 reviews. Recent written comments describe caring doctors and veterinary technicians, thorough care for cats, prompt recognition of a cat's heart failure, and compassionate support during a pet's final visit. One recent negative review reports long waits, difficulty reaching staff by phone, a repeat blood draw after equipment problems, and dissatisfaction with management follow-up.

Reviews for Banfield Pet Hospital

Note: Showing the 5 most recent Google reviews out of 162 we track in total. Recent reviews may not be representative of overall sentiment.

Kellie Doran

1 week ago

After four hours of my dog being at the Vet, after being dropped off, which in the past hasn’t been any more than three hours, I began calling Banfield. I was placed on hold twice. Never spoke to a human. Was put on hold each time 15 to 20 minutes. Called back got a human got put on hold told me the Vet would be with me shortly. Got put on another 15 minute hold then got disconnected. While standing in the lobby, inquiring as to the status of my dog the vet called me to tell me that she needed to run a test and it was gonna be another 20 minutes or so. That turned into another hour before we finally left. We had blood work drawn and come to find out, the machine was not working. I received a call from the vet that same evening and was told that she needed to come back and have her blood work drawn. I explained to them that she was literally gonna walk in the door, be taken back and have her blood work drawn and then I’m leaving with her because she gets too anxious and upset when she’s at the vet. Paige, the manager at the Clifton Park Banfield, said she would call me on Monday to discuss things further. When I Showed up at Banfield on Tuesday because I never received a phone call and asked to speak to Paige, I was told she was off for the next two days. I am still waiting for that phone call. So, I had to bring my dog back again a couple of days later to have her blood work drawn and was charged for a well visit, even though it was just simply dropping her off, getting her blood work taken and leaving with her. I sent a complaint to Banfield the corporate office well over a week and a half ago and still have not received a response back from them. So apparently our pets are not like their family because they can’t be bothered to respond and reach out including the manager of the Banfield in Clifton Park. I will say the manager from the Saratoga Banfield did come down on the day I brought my dog in to make sure she was simply in and out very quickly because she gets anxious and goes into panic mode when she is at the vet. Dawn was wonderful, Paige, not so much. I will not be taking my dog or cat there anymore. Every time I bring an animal there, which I’ve been doing for many years, there is always an issue. I was one of six people that day that had not received a phone call that just showed up to Banfield to pick up their pets and the excuse was it’s a new computer system. If you are having issues with your computer system, perhaps you should have all the staff come in on Sunday work out all the kinks before you open for business on Monday and inconvenience your customers and even more importantly, our pets. Even when I checked in ahead of time, I still had a 15 to 20 minute wait checking in and again checking out. I received my summary with no weight listed on it although they made a big deal a lot of getting their weight when you go there. Was a line of six people waiting to check out another staff member either left one person at the desk to either go on break or leave for the day. Completely unacceptable. I work in the medical field if I treated one of our patients like that, I wouldn’t expect them to return either, but I would certainly be apologetic which still waiting for a phone call from Paige.

Darlene Moritz

3 weeks ago

I have been bringing my cat to Banfield Pet Hospital in Clifton Park for over two years. She is a senior rescue and Banfield has taken excellent care of her. Doctors and Vet Techs are very caring and thorough. Sue and the folks at the front desk are also excellent. They are professional and caring to both pets and their persons.

Wanda I Rodriguez Hernandez

3 weeks ago

kathleen daigneault

3 weeks ago

The are take great care of my cats wonderful 👏 ❤ Vet caught my cats heart failure condition tight away can't say enough 💔 they are great

Sarah

1 month ago

We’ve been using Banfield in Clifton park for years! We unfortunately had to give our beautiful Zero his final send off. I can’t thank Sue enough, she was handling everything the morning I called in and was beyond compassionate. Huge shout out to Dr. Legland for helping get Zero all the support he needed and with the continuous comfort support for Zero at home, encouraging to call with ANY questions. Thank you Dr. Estrada for validating all my decisions and giving Zero the most peaceful send off. The Clifton Park team has been nothing but helpful with our floofy boy.